All About Us

The A-Z of JackpotCity.com Mobile Casino

  • Who We Are:

    About JackpotCity.com Mobile Casino

    • The mobile gaming destination of choice



      JackpotCity.com Mobile Casino provides mobile entertainment – wherever, whenever! Choose from our variety of video slots, video poker, progressive jackpots, table games including Blackjack, Baccarat and Roulette as well as fun-filled games such as Scratch Card and Keno. It’s gaming on the go, with great opportunities to cash in and 24/7 support that will keep you playing and winning all year long.

  • Who Owns Us:

    Introducing Tower Rock Ltd.

    • We're part of Belle Rock Entertainment – a super-group of gaming brands



      These sister brands comprise five online casinos, a bingo room and a live online poker room.

      Carmen Media Group Limited is a company incorporated and based in Gibraltar. The Carmen Media Group is a global gaming and entertainment group formed in 2002 out of the Demmy Group of companies.

      Its wholly owned subsidiary, Tower Rock Ltd is a company incorporated and based in Gibraltar and licensed by the Gibraltar Government to operate casinos and multiplayer poker in the online domain.

      JackpotCity.com Mobile Casino as part of Belle Rock Entertainment, is operated by Tower Rock Limited. We are proud to operate under one of the very few licenses granted by the Government of Gibraltar.
      To find out more about our gaming licenses, please click here.

      Carmen Media Group and Tower Rock's commitment to its customers is to consistently deliver a great entertaining gaming experience, supported by the most exciting promotions within the security of the fairest and highest regulated environment.

  • Message from the Chairman:

    Tim Johnson welcomes you

    • Welcome to JackpotCity.com Mobile Casino



      "We're committed to provide you with the best online gaming experience ever! How do we do that? Easy. We ensure that our customer service is world-class, that our games are always entertaining and that you, our player, are always treated fairly.
      Here's to hours of entertainment and fantastic wins! Good luck!"

      Tim Johnson
      CEO

  • Our Promise:

    We strive to present our players with an unparalleled gaming experience

    • We're committed to bring you the most entertaining gaming experience



      We also promise the most exciting mobile casino promotions and the most secure, best-regulated play available.

      Play at JackpotCity.com Mobile Casino and you'll enjoy:

       • Constant variety and more ways to win
       • Exciting and unsurpassed promotions
       • A safe and secure mobile casino environment
       • Unparalleled customer support

  • Our Software:

    Provided by Microgaming Systems

    • We use software created and powered by Microgaming Systems



      Our Mobile Casino software is provided by Spin3. Spin3, a division of Spiral Solutions Ltd., has partnered with Microgaming to provide turnkey solutions for the mobile gaming arena. They are the leading provider of advanced mobile casino systems.

      Microgaming Systems, is considered the world leader in gaming software. Microgaming is consistently voted 'Best of Online Gaming' by publications such as Gambling Online Magazine, Gaming Express and Casino Player magazines. Its leadership position enables it to continually break new ground with original, monthly new game releases and state-of-the art technology. By partnering with Microgaming and Spin3 we can deliver the best mobile casino games available to you!

  • Secure, Private & Fair:

    Play with peace of mind

    • Security, privacy & fair gaming are key



      Your credit card details are 100% safe with JackpotCity.com Mobile Casino! We know what it feels like to give someone your credit card details and then worry if these details are safe. That's why we've taken every care to ensure that your details are fully encrypted, even to our own staff members. We have also partnered with a world-renowned e-cash partner, Datacash Ltd, who have been processing payments since 1997.

      Datacash also have a top-notch Fraud Department skilled at using the latest credit card control measures to ensure confidentiality of your personal details. Also, before any credit card transactions can take place, you will need to supply your Real Account number and password. This means that nobody but you can transact with your card! Other details are also requested in order to deposit credits into your account. A record of every transaction you make is kept and is available for you to review, so should the need for a complete paper audit arise, the information is readily available.

      JackpotCity.com will never compromise the privacy that you are due by selling or trading your personal contact details outside of the Belle Rock Entertainment group of companies, of which JackpotCity.com Mobile Casino is a proud member.

      You are safe with JackpotCity.com!

      JackpotCity.com Online Casino has been awarded the eCOGRA Seal of Approval. eCOGRA (eCommerce and Online Gaming Regulation and Assurance) is an independent organisation based in the United Kingdom, devoted to improving and ensuring the integrity and security of online gambling.

      The eCOGRA Seal of Approval is awarded in recognition of:
       • Fair game play
       • Prompt payouts
       • Player service
       • Responsible casino conduct

      You can read more about our Security and Privacy Policy here.

  • Superfast Cashouts:

    Play, win & get your money fast

    • Superfast cashouts – the name of the game



      We will go out of our way to ensure that your winnings are paid to you as quickly as possible. Most withdrawals are available within 48 hours, depending on the banking option you’ve chosen. Our VIP clients may request faster clearance of their funds. Remember, if you choose to cash out your request is held in a pending state. If you choose to, you can reverse this and play with these funds without making an additional deposit.

  • Fair Game Play:

    Our statistics speak for itself

    • Fair game play – always guaranteed



      We employ card-shuffling and randomisation techniques to ensure fair game play. This means that each time a player wagers on a game, the software uses a Random Number Generator to randomly produce the gaming results. Thanks to the Random Number Generator, there is no way we can predict or control what your next wager will result in, or change the results to favour the house.

      Our PlayCheck service has been put in place to allow you to check and review all your game play activity. You can view your transactions, including funding and withdrawing money from your online casino account by making use of our Transaction History facility. Everything's 100% transparent!

      All payout percentages are reviewed by independent auditors, and with an average 97.48% payout ratio, you can expect better returns than those from a land-based casino. These reviews are available for you to read here.

  • Licensed & Legitimate:

    We adhere to all industry standards

    • Licensed and legal – we take no shortcuts



      JackpotCity.com Mobile Casino is licensed by the Government of Gibraltar under the provisions of the Gaming Ordinance for the purposes of operating a mobile casino, and as such, operate under the strict guidelines of our rarely-awarded license. This Gibraltar License is highly sought-after, as the stringent due diligence carried out on both the company and the directors guarantees the safest gaming environment available.

      To find out more about our gaming licenses, please click here

  • Responsible Gaming:

    We support it

    • We understand how important a safe gaming experience is to you



      JackpotCity.com Mobile Casino is committed to being the very best online entertainment group in the world. This means doing everything possible to give our players an enjoyable, responsible and safe gaming experience.

      JackpotCity.com Mobile Casino fully supports responsible gaming and to ensure that you continue to enjoy safe and manageable play, please bear the following in mind:

       • Gambling should be seen as entertainment and not as a means to make money;
       • Keep track of the time and money you spend while gambling.

  • Underage Gaming:

    Only players must be of legal age

    • Only players of legal age or older can play



      Playing with us is restricted to persons over the age of 18, or the legal age of majority in their jurisdiction, whichever is greater.

  • Player Self-exclusion:

    You're in control

    • You hold the key to your play behaviour



      If you are concerned about your gambling behaviour, you may choose to lock your gaming account. During this time, we will also take all reasonable steps to ensure you do not receive any promotional material.

  • Deposit Limits:

    You decide

    • Decide beforehand how much you should be allowed to deposit



      Players also have the option of adjusting their maximum deposit limits at any time. To change your deposit limits or to request exclusion, please contact our 24/7 Support Team.

  • Tips for parents:

    Safeguard your gaming environment for your children

    • Children around – prevent them from playing



       • Do not leave your mobile phone unattended when your casino software is running and you are logged in.
       • Password-protect your casino programmes.
       • Do not allow persons under 18 to participate in any gambling activity.
       • Keep your casino account number and credit card(s) out of the reach of children.
       • Do not save passwords onto your mobile phone. Write them down instead.
       • Limit the amount of time your children spend online and make use of software to prevent your children from accessing inappropriate material.

      For more information on responsible gambling, please visit the responsible gambling site.

  • Security and Privacy:

    Your security and privacy are of the utmost importance to us

    • Our Security & Privacy Policy



      This site is operated by Tower Rock Ltd (our "Site"). We have created this privacy policy ("Privacy Policy") to outline our firm commitment to your privacy. Our policy is based on the Gibraltar Data Protection Act 2004 and the principles held within that Act. It will also inform you of type of Personal Data we process when you use our Site, why we process this Data and how we use this Data.

      By using mobile.jackpotcity.com you acknowledge and accept both the rules, terms and conditions of this privacy policy and the purposes and methods of processing for which your Personal Data is collected.

      How your Personal Data is stored and used
      During the registration process and when you subsequently use your JackpotCity.com Mobile Casino account, specific Personal Data ("Personal Data") is collected including, but not limited to, first and last name, date of birth, credit card Data, home or other physical address, email address, phone number or other contact Data.

      Your Personal Data is held by us on servers based in Gibraltar and Canada and elsewhere from time to time.

      All of your Data is collected and stored in a secure and protected environment and is correct as it is provided. You are entitled by law to have a copy of the Personal Data recorded and to have any Personal Data corrected. You may change your personal details at anytime by sending us an email or by writing to us at Customer Service, Tower Rock Ltd, Suite 651 Europort, Gibraltar.

      Disclosure of your Personal Data will only take place in accordance with applicable laws. Such disclosure will primarily be to other Tower Rock companies, business partners, service providers, consultants or suppliers that are engaged to carry out financial or other processing on our behalf.

      Due to the nature of the internet, its use to collect and transfer Personal Data it may necessitate the transmission of your Personal Data outside of the EEA. By using this site you acknowledge and agree to our use of your Personal Data in this manner.

      We do not collect your Personal Data when you use our Site without your knowledge or rent, sell or trade your Personal Data to any third party.

      You may 'opt out' of receiving any promotional communications either by choosing to opt out where such option is made available on the Site or in an email you receive from us, or at any time by sending an email or by writing to us at Customer Service, Tower Rock Ltd, Suite 651 Europort, Gibraltar.

      Security of Processing
      Your security as a customer is of the utmost importance to us. Online security measures such as passwords and account numbers are used when all transactions take place to ensure that no one can gain access to your financial or personal details. When you open an account at JackpotCity.com Mobile Casino, your details are fully encrypted by the strictest 128-bit SSL encryption for total security. When Personal Data is transferred over the Internet, we and our e-commerce partner use 128-Bit Secure Socket Layer Encryption Technology to ensure the security of all Personal Data.

      All commercial transactions at JackpotCity.com Online Casino are facilitated by Datacash Ltd, the internet's premier e-cash merchant. They provide our Customers with safe and secure e-cash and play an active role in fraud prevention and detection. Their aim is to ensure the integrity of client's accounts and safeguard payments made to you. Risk sentinel, advanced fraud-management software that protects JackpotCity.com Online Casino customers from online fraud, has been implemented to provide you with ongoing protection.

      Fraud Prevention
      To protect us and any other users of the Site against fraud including use of stolen credit cards, or any other fraudulent or criminal activity (including any chargeback or other reversal of a payment) we may check your details against, and share Personal Data with other online gaming sites, banks, credit card companies and other fraud prevention agencies. In addition, money laundering legislation requires all financial institutions to collect and record Personal Data to confirm a customer’s identity and to report any transactions arousing suspicion.

      Cookies
      Cookies are small files of Data which are stored on your computer. On your first visit to mobile.jackpotcity.com, a piece of Personal Data called a cookie will be sent to your browser for the purpose of tracking your navigation patterns. You can disable cookies by changing your browser settings. However, please note that the functionality of our website will be impaired.

      Legal Disclaimer
      Please also visit our Rules, Terms and Conditions covering the use and limitations of liability governing the use of the JackpotCity.com Online Casino website and software.

      Other linked websites
      Where there is a link from this website to another relevant site, this privacy policy will not apply once you leave this site.

      Your consent
      By clicking "I agree" during the registration process or by your continued use of the site following the posting of this Privacy Policy (as applicable), you agree to this Privacy Policy. This is our entire and exclusive Privacy Policy and it supersedes any earlier version. This Privacy Policy should be read in conjunction with our Rules, Terms and Conditions. We may periodically make changes to this Privacy Policy and will notify you of these changes by posting the modified terms on our online site.

      Copyright, Trademark and URL Notice: Read more about our Copyright, Trademark and URL Notice.

 
 

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