The questions below deal with the most common queries we receive. If you are still uncertain of anything then please don’t hesitate to contact our friendly Player Support team! Satisfied that you are ready to start? Then click here to access the Free Download now!

• Will I be charged for downloading JackpotCity.com Mobile Casino?

  • Will I be charged for downloading JackpotCity.com Mobile Casino

    
    
    No, downloading the casino is absolutely free except for the data charges levied in terms of your agreement with your mobile operator. Once you have downloaded any of the casino games, you can take the Game Tour and play for free until you are ready to make your first deposit and play for real cash!

• How do I know if my mobile phone is compatible?

  • How do I know if my mobile phone is compatible?

    
    
    It's easy! Simply check out our Handset Compatibility list to see if your phone model is there. If you need any further help with this, don't hesitate to use one of our customer support options.

• What must I do after the installation has been completed?

  • What must I do after the installation has been completed?

    
    
    The first thing you should do is register. Select 'Play for Real' from the menu and click on the ‘Register’ option. After you have registered you are ready to play! You can either take the Game Tour to trial the game with free credits, or get straight into the action by making your first deposit - and getting our awesome 150% match bonus up to 150 credits! Simply log into the Banking menu option, selection Deposit and choose the deposit option of your choice. Once you have made a deposit, select Play for Real from the menu, Login and start playing for real money!

• I can't find the downloaded game – where is it?

  • I can't find the downloaded game – where is it?

    
    
    Usually the game will install to your games folder, so check there first. If it’s not there, check the folder where you applications are stored. If you still cant find it, please contact Player Support for assistance.

• What is the minimum amount I need to deposit?

  • What is the minimum amount I need to deposit?

    
    
    10 Credits in the currency you choose.

• What is my account number and password?

  • What is my account number and password?

    
    
    Your account number is your mobile phone number prefaced by the letters "JCM". Example: JCM4479 xxx xxx. Your password is the 4 digit pin number that you set up when you registered.

• What if I've forgotten my password?

  • What if I've forgotten my password?

    
    
    Please contact our Support Centre and we'll get you back in the game in no time!

• How do I know that my money and personal information is secure?

  • How do I know that my money and personal information is secure?

    
    
    Our banking system uses state-of-art security for your complete peace of mind. DataCash, our payment processor has a decade of experience in cash handling and remains the only independently listed Payment Service Provider (PSP) in Europe and listed on the London Stock Exchange. They empower us to give you instant, easy and safe ways to fund and withdraw from your casino account. They are fully compliant with industry standards and support all major depositing mechanisms, including Visa and MasterCard.

• Can I cash out from my mobile?

  • Can I cash out from my mobile?

    
    
    Yes, you can request a withdrawal from the casino software on your mobile. Simply select Banking from the games menu, click on 'Withdrawal' and follow the on-screen instructions. A faster way to withdraw is to use your PC to access our website at mobile.jackpotcity.com. Select My Account, then Online Banking and log in with your account number and pin. From here you can make withdrawals and also deposits with a wider variety of banking mechanisms!

• What languages is the Mobile Casino available in?

  • What languages is the Mobile Casino available in?

    
    
    For now, only English. However we are working on rolling out the casino in other languages to make it more convenient for players whose first language is not English. We will update our website with this information as soon as we are ready to go multi-lingual!

• What happens if I change my mobile number?

  • What happens if I change my mobile number?

    
    
    No problem, simply contact our Support Centre and they will change your details accordingly. Alternatively you can update your new mobile number by clicking on the 'My Account' menu option, then select 'Update My Details'.

• What happens if I change my handset?

  • What happens if I change my handset?

    
    
    All you need to do is download the game software to your new handset and login using the same details as before. If you experience any difficulties, please contact our 24/7 Support Centre.

• Can I receive a phone call during play?

  • Can I receive a phone call during play?

    
    
    Yes, the call will appear as normal and you will be able to take it. You will be able to resume game play once your call is complete.

• What happens if I lose the data connection during play?

  • What happens if I lose the data connection during play?

    
    
    You will be able to resume play once the signal has been restored. Once reconnected, go back into the game you were playing and resume play. If you were in the middle of a bet, you will receive the outcome of that bet when reconnected to the game. If you were on the middle of a transaction, it will be completed automatically, and you will be able to check it once reconnected. You can also contact our 24/7 Support Centre for more information.

• What happens if my battery goes flat during play?

  • What happens if my battery goes flat during play?

    
    
    Simply log back in to the game to resume play. As with the case above, if you were in the middle of a bet, you will see the outcome of that bet when you resume play. If the bet did not reach the server when the phone cut out, the bet will not reflect. If the bet did reach the server before the phone cut out, it will go through and the result will be reflected when you log in.